Contact - POIS

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Covid-19: We are working hard to maintain our service level whilst keep staff safe. Read the latest updates from our Chief Executive.

General enquiries

Our office is open between 9.00 am – 5.00 pm, Monday to Friday, excluding Bank Holidays.  

Calls may be recorded for training purposes.  

New plan enquiries

For new plan enquiries
0800 622 417
memberservices@pois.co.uk

Postal enquiries

Postal enquiries should be addressed to:
POIS
29/33 Shirley Road
Southampton
SO15 3EW

Existing members – Topping up an existing plan

Call us on 0800 622 417 and we can take a payment from your debit card over the phone. Alternatively, you can make a secure debit card top up payment online by visiting the following pages:

Junior ISA top ups
Lifetime ISA top ups
Stocks & Shares ISA top ups

Payment enquiries

For queries regarding changes to Direct Debits, bank details and missed payments
0800 101 8314
contributions@pois.co.uk

Claims

For all claims enquiries
0800 101 8312
claims@pois.co.uk

Discretionary grant claims forms

To submit a claim for a discretionary grant, download the relevant application form, complete and return it as advised in each form:

Convalescent Home Benefit Fund
Educational Award Application Form
Foresters Child Support Fund
Foresters Support Fund

Court helpdesk

0800 101 8310
cheg@forestersfriendlysociety.co.uk

Account enquiries

For all invoice-related enquiries
accountsdept@forestersfriendlysociety.co.uk

Customer complaints

For customers wishing to make a complaint
0800 101 8313
complaints@pois.co.uk

Write to:
Complaints
POIS
29/33 Shirley Road
Southampton
SO15 3EW

You can find out more about our Customer complaints process here.