Contact - POIS

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General enquiries

Our office is open between 9.00 am – 5.00 pm, Monday to Friday, excluding Bank Holidays.  A message service is available outside of those hours and we will get back to you when the office next opens. Calls may be recorded for training purposes.    

New plan enquiries

For new plan enquiries
0800 622 417
memberservices@pois.co.uk

Postal enquiries

Postal enquiries should be addressed to:
POIS
29/33 Shirley Road
Southampton
SO15 3EW

Existing members – Topping up an existing plan

To top up an existing plan by phone call 0800 101 8311

Or to make a top up by debit card online visit the following pages:

Junior ISA top ups

Lifetime ISA top ups

Stocks & Shares ISA top ups

Payment enquiries

For queries regarding changes to Direct Debits, bank details and missed payments
0800 101 8314
contributions@pois.co.uk

Claims

For all claims enquiries
0800 101 8312
claims@pois.co.uk

Discretionary grant claims forms

To submit a claim for a discretionary grant, download the relevant application form, complete and return it as advised in each form:

Convalescent Home Benefit Fund
Educational Award Application Form
Foresters Child Support Fund
Foresters Support Fund

Court helpdesk

0800 101 8310
cheg@forestersfriendlysociety.co.uk

Account enquiries

For all invoice-related enquiries
accountsdept@forestersfriendlysociety.co.uk

Customer complaints

For customers wishing to make a complaint
0800 101 8313
complaints@pois.co.uk

Write to:
Complaints
POIS
29/33 Shirley Road
Southampton
SO15 3EW

You can find out more about our Customer complaints process here.