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Covid-19: We are working hard to maintain our service level whilst keep staff safe. Read the latest updates from our Chief Executive.

2021 Member Satisfaction Survey

During 2021, we are running one of our regular surveys to collect feedback from a representative sample of members who had made claims or taken out new policies, as part of our ongoing commitment to ensure we provide a consistently high level of service… Read more.

General enquiries

Our office is open between 9.00 am – 5.00 pm, Monday to Friday, excluding Bank Holidays.  

Calls may be recorded for training purposes.  

New plan enquiries

For new plan enquiries
0800 622 417

Postal enquiries

Postal enquiries should be addressed to:
29/33 Shirley Road
SO15 3EW

Existing members – Topping up an existing plan

Call us on 0800 622 417 and we can take a payment from your debit card over the phone. Alternatively, you can make a secure debit card top up payment online by visiting the following pages:

Junior ISA top ups
Lifetime ISA top ups
Stocks & Shares ISA top ups

Payment enquiries

For queries regarding changes to Direct Debits, bank details and missed payments
0800 101 8314


For all claims enquiries
0800 101 8312

Discretionary grant claims forms

To submit a claim for a discretionary grant, download the relevant application form, complete and return it as advised in each form:

Convalescent Home Benefit Fund
Educational Award Application Form
Foresters Child Support Fund
Foresters Support Fund

Court helpdesk

0800 101 8310

Account enquiries

For all invoice-related enquiries

Customer complaints

For customers wishing to make a complaint
0800 101 8313

Write to:
29/33 Shirley Road
SO15 3EW

You can find out more about our Customer complaints process here.