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Covid 19 Update – 26 March 2020

In light of the current situation and in keeping with government advice, as many of our office based staff as possible are now working from home.  We are working hard to maintain our service levels with the new approach.  We have a small team of staff still based in the office to ensure that we can continue to provide the usual service that members expect with regard to Claims.  If you are unable to get through to our team, we use an external service provider who will take messages and forward them to us and our staff will call you back at the first available opportunity.  We appreciate your patience at this time.

We feel it is important to provide our members and intermediaries with regular updates.  If you have supplied us with an email address, you will have received email updates.  If you haven’t registered an email with us, you can read the updates by clicking the links on our Home page.

Thank you for your continued support for the Society and our staff.  Please, stay safe.

General enquiries

Our office is open between 9.00 am – 5.00 pm, Monday to Friday, excluding Bank Holidays.  A message service is available outside of those hours and we will get back to you when the office next opens. Calls may be recorded for training purposes.    

New plan enquiries

For new plan enquiries
0800 622 417
memberservices@pois.co.uk

Postal enquiries

Postal enquiries should be addressed to:
POIS
29/33 Shirley Road
Southampton
SO15 3EW

Existing members – Topping up an existing plan

Unfortunately due to current circumstances we are unable to take top up payments over the phone. However, you can still contact us to obtain bank details so that you can make a bank transfer to us. Alternatively, you can make a secure debit card top up payment online by visiting the following pages.

Junior ISA top ups
Lifetime ISA top ups
Stocks & Shares ISA top ups

Payment enquiries

For queries regarding changes to Direct Debits, bank details and missed payments
0800 101 8314
contributions@pois.co.uk

Claims

For all claims enquiries
0800 101 8312
claims@pois.co.uk

Discretionary grant claims forms

To submit a claim for a discretionary grant, download the relevant application form, complete and return it as advised in each form:

Convalescent Home Benefit Fund
Educational Award Application Form
Foresters Child Support Fund
Foresters Support Fund

Court helpdesk

0800 101 8310
cheg@forestersfriendlysociety.co.uk

Account enquiries

For all invoice-related enquiries
accountsdept@forestersfriendlysociety.co.uk

Customer complaints

For customers wishing to make a complaint
0800 101 8313
complaints@pois.co.uk

Write to:
Complaints
POIS
29/33 Shirley Road
Southampton
SO15 3EW

You can find out more about our Customer complaints process here.