POIS

Call us on 0800 622 417

Contact Us

If you require information or assistance with regard to our policies, please contact us by phone, email or post.

Our office is open between 9.00 am - 5.00 pm, Monday to Friday, excluding Bank Holidays. You can leave a message for us outside of office hours and we will get back to you when the office next opens. Calls may be recorded for training purposes.   

Member services

For all policy, sales and membership enquiries
0800 622 417

memberservices@pois.co.uk


Payment enquiries

For all enquiries regarding contributions to policies
0800 101 8314

contributions@pois.co.uk


Claims

For all claims and enquiries about claims
0800 101 8312

claims@pois.co.uk


Postal enquiries

Postal enquiries should be addressed to:

POIS
29/33 Shirley Road
Southampton
SO15 3EW


Customer complaints

For customers wishing to make a complaint
0800 101 8313

complaints@pois.co.uk

Write to:
Complaints
POIS
29/33 Shirley Road
Southampton
SO15 3EW

You can find out more about our Customer complaints process here.