Unfortunately, your employer has chosen to no longer support deductions via your payroll, and so we are asking you to change to Direct Debit instead.

Please contact your employer on 0345 606 0603 to find out further details.

Direct Debits are collected monthly on the 1st working day of each month. We are not able to offer weekly Direct Debit collections or other collection dates.

You will receive written confirmation of your Direct Debit payments by the end of March.

If we do not receive your Direct Debit mandate by 15th March, we will not be able to commence collections from 1st April 2025, and this may cause your policy to fall into arrears.

You will need your sort code and bank account number.

If you need assistance, please contact our customer service team at 0800 049 5464 or email [email protected].

Yes, bank accounts can be changed at any time by contacting the Contributions team on 0800 101 8314 to request a mandate, or to provide your new details over the phone.

There are no additional administrative fees for setting up or maintaining your Direct Debit to pay your contributions.

Policies can be surrendered at any time, however there are early surrender charges, depending on your policy. The amount of the charge will depend on how long you have held the policy.

Please contact us on 0800 101 8312 or email [email protected] with your policy number for further information.

No, the payment amount cannot be increased or decreased at any time.

Yes, but stopping contributions could have some impacts on your policy.

Unit linked Endowment (Product begins with UE, UJ, UT)

• You can remain invested in the unit fund.
• If your premiums stop, we will recalculate a lower death benefit and guaranteed values that may apply at maturity (if any apply).
• There may be tax implications for the policyholder when stopping premiums if the policy is under 10 years, or if 75% of the term – whichever is shorter

Pure Protection (Product begins with P, T, W, X)

• If your premiums stop, the cover on the policy will cease and the plan will lapse without value

With profits Endowment (Product begins with E, K, L, R, S)

• You can remain invested in the With-Profits fund.
• If your premiums stop, we will recalculate any guarantees that may apply at maturity (if any apply). This will be a lower amount to account for the reduced premiums expected on your plan.
• If your plan has any death benefit, the value will also reduce.
• There may be tax implications for the policyholder when stopping premiums if the policy is under 10 years, or if 75% of the original term – whichever is shorter

With Profits Life Assurance (Product begins with I)

• You can remain invested in the With-Profits fund.
• If your premiums stop, we will recalculate a lower level of life cover from the date of the last premium due date.

Please contact Customer Services on 0800 049 5464 or email

[email protected] and they will assist you.