Postal issues
We are aware that there may still be some delays in the receipt and delivery of our post, including postal applications and the delivery of policy documents. If you are expecting something that you haven’t received or heard back from us on, please let us know.

General enquiries

Office hours

Our office is open between 9.00 am – 5.00 pm, Monday to Friday, excluding Bank Holidays.  

Calls may be recorded for training purposes.  

Office address

POIS
Third Floor
Enterprise House
Ocean Way
Ocean Village
Southampton
SO14 3XB

New plan enquiries

For new plan enquiries
0800 622 417
[email protected]

Existing members – Topping up an existing plan

Call us on 0800 622 417 and we can take a payment from your debit card over the phone. Alternatively, you can make a secure debit card top up payment online by visiting the following pages:

Junior ISA top ups
Lifetime ISA top ups
Stocks & Shares ISA top ups

Payment enquiries

For queries regarding changes to Direct Debits, bank details and missed payments
0800 101 8314
[email protected]

Claims

For all enquiries regarding cashing-in your plan, maturities, death and sickness claims:
0800 101 8312
[email protected]

Discretionary grant claims forms

To submit a claim for a discretionary grant, download the relevant application form, complete and return it as advised in each form:

Help at Home Benefit Fund
Convalescent Home Benefit Fund
Educational Award Application Form
Foresters Child Support Fund
Foresters Support Fund

Court helpdesk

0800 101 8310
[email protected]

Account enquiries

For all invoice-related enquiries
[email protected]

Introducer Team

023 8021 6848
[email protected]

Customer complaints

For customers wishing to make a complaint
0800 622 417
[email protected]

Write to:
Complaints
POIS
Third Floor
Enterprise House
Ocean Way
Ocean Village
Southampton
SO14 3XB.

You can find out more about our Customer complaints process here.