General enquiries

Office hours

Our office is open between 9.00 am – 5.00 pm, Monday to Friday, excluding Bank Holidays.  

0800 622 417 
[email protected]

Calls may be recorded for training purposes.  

Office address

POIS
Third Floor
Enterprise House
Ocean Way
Ocean Village
Southampton
SO14 3XB

Existing members – Unit Linked savings plans

To learn more, visit the following pages where you can access key information about your savings plan.

Tax Exempt Savings Plan
Saving & Investment Plan
Child Tax Exempt Plan

Existing members – Topping up an existing plan

Call us on 0800 622 417 and we can take a payment from your debit card over the phone. Alternatively, if you prefer, you can make a secure debit card top-up payment online by visiting the following pages:

Junior ISA top ups
Lifetime ISA top ups
Stocks & Shares ISA top ups

Payment enquiries

For queries regarding changes to Direct Debits, bank details and missed payments
0800 101 8314
[email protected]

Claims

For all enquiries regarding cashing-in your plan, maturities, death and sickness claims:
0800 101 8312
[email protected]

Discretionary grants

Help at Home Benefit Fund
Convalescent Home Benefit Fund
Educational Award
Foresters Child Support Fund
Foresters Support Fund

Court helpdesk

0800 101 8310
[email protected]

Account enquiries

For all invoice-related enquiries
[email protected]

Customer complaints

For customers wishing to make a complaint
0800 622 417
[email protected]

Write to:
Complaints
POIS
Third Floor
Enterprise House
Ocean Way
Ocean Village
Southampton
SO14 3XB.

You can find out more about our Customer complaints process here.