What information are you looking for?
We are aware that there may still be some delays in the receipt and delivery of our post, including postal applications and the delivery of policy documents. If you are expecting something that you haven’t received or heard back from us on, please let us know.
Our office is open between 9.00 am – 5.00 pm, Monday to Friday, excluding Bank Holidays.
Calls may be recorded for training purposes.
New plan enquiries
For new plan enquiries
0800 622 417
Existing members – Topping up an existing plan
Call us on 0800 622 417 and we can take a payment from your debit card over the phone. Alternatively, you can make a secure debit card top up payment online by visiting the following pages:
For queries regarding changes to Direct Debits, bank details and missed payments
0800 101 8314
For all enquiries regarding cashing-in your plan, maturities, death and sickness claims:
0800 101 8312
Discretionary grant claims forms
To submit a claim for a discretionary grant, download the relevant application form, complete and return it as advised in each form:
0800 101 8310
For all invoice-related enquiries
For customers wishing to make a complaint
0800 622 417
You can find out more about our Customer complaints process here.