POIS Cancellations & Refunds: Post Office Insurance Society
Cancellation & refund policy

New plan applications

After your application is accepted you will receive a statutory notice of your right to cancel. You will then have 30 days from the commencement date of the plan, or the date the notice is received, whichever is later, in which to change your mind.

  • If this was a non-advised sale a full refund of all monies will be paid.
  • If this was an advised sale where an adviser fee was paid from your investment, all the money invested into the plan will be returned, which excludes any fee which will have already been paid to your financial adviser.

You can cancel your plan by completing and returning the cancellation form provided to us at the address detailed on the form . Any monies refunded will be refunded to you using the original payment method.

Top ups to existing plans

If you top up a plan held in your name, after your top up is accepted you will receive a statutory notice of your right to cancel. You will then have 30 days from the top up date, or the date the notice is received, whichever is later, in which to change your mind. You can cancel your top up by completing and returning the cancellation form provided to Foresters Friendly Society, Third Floor, Enterprise House, Ocean Way, Ocean Village, Southampton, SO14 3XB. Any monies refunded will be refunded to you using the original payment method.

If you have topped up a Junior ISA, once money has been paid into the plan it belongs to the child and is locked in. It can only be taken out by the child when he or she reaches the age of 18. We are unable to cancel top ups.